Customer Service Representative

JPMorgan Chase &Co. - Cebu Captive Operations
1 year experience is required

Asia Town I.T. Park, Apas, Cebu City, Cebu

Accepting applications until October 24, 2011, Monday

CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative will be responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening. The candidate will also be responsible for attending to financial and non-financial customer inquiries (e.g. billing explanations and account maintenance). The position also entails integrating knowledge of products and services in recognizing customers' needs; asking questions to learn about customer preferences directly related to products and services, explaining features and benefits and how it addresses account holder's preferences or concerns. The candidate will also be required to explain disclosures and product/service provisions and will be responsible for tracking dispositions.


Qualifications
- Candidate must have completed at least 2 years in college.
- Must have strong communication skills both written and verbal.
- Must be willing to work on graveyard shifts.
- Must be willing to work full-time.
- Must be willing to work in Cebu City.
- Must be Filipino citizens or hold relevant residence status.
- Must be willing to work in an environment that requires heavy phone-based customer interaction.
- Previous customer service or call center experience preferred.
- Demonstrated problem handling and analytical skills.
- Computer proficiency.
- Ability to be flexible, adaptable and work in fast-paced environment.
- Strong client-focused mindset, with the ability to stay composed, level-headed, and resilient.
- Organizational skills and ability to multi-task.


For more information about our company, visit our website:
http://www.jpmorganchase.com/PHcareers


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