Customer Service Representative

JPMorgan Chase &Co. - Cebu Captive Operations
1 year experience is required

Asia Town I.T. Park, Apas, Cebu City, Cebu

Accepting applications until October 24, 2011, Monday

CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative will be responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening. The candidate will also be responsible for attending to financial and non-financial customer inquiries (e.g. billing explanations and account maintenance). The position also entails integrating knowledge of products and services in recognizing customers' needs; asking questions to learn about customer preferences directly related to products and services, explaining features and benefits and how it addresses account holder's preferences or concerns. The candidate will also be required to explain disclosures and product/service provisions and will be responsible for tracking dispositions.


Qualifications
- Candidate must have completed at least 2 years in college.
- Must have strong communication skills both written and verbal.
- Must be willing to work on graveyard shifts.
- Must be willing to work full-time.
- Must be willing to work in Cebu City.
- Must be Filipino citizens or hold relevant residence status.
- Must be willing to work in an environment that requires heavy phone-based customer interaction.
- Previous customer service or call center experience preferred.
- Demonstrated problem handling and analytical skills.
- Computer proficiency.
- Ability to be flexible, adaptable and work in fast-paced environment.
- Strong client-focused mindset, with the ability to stay composed, level-headed, and resilient.
- Organizational skills and ability to multi-task.


For more information about our company, visit our website:
http://www.jpmorganchase.com/PHcareers


Search keywords:
1. JP Morgan Chase
2. J P Morgan
3. JP Chase

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CUSTOMER CARE REPRESENTATIVE

Convergys


Asia Town I.T. Park, Apas, Cebu City, Cebu
Accepting applications until October 30, 2011, Sunday

Requirements:
At least completed 2 years of college 
• Excellent communication skills in English 
• Basic computer operations knowledge 
• Work experience in a call center for an average of 6 months is an ADVANTAGE 
• An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone 
• An ability to deliver information at customer's knowledge level in an understandable manner 
• An ability to apply a logical problem solving approach to resolving customer problems and inquiries 
• Strong interpersonal skills and ability to think independently and follow through effectively 
• Dependability, keen on details and has strong customer service orientation

 Applicants should be Filipino citizens or hold relevant residence status.

FRESH Graduates are encourage to APPLY

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CUSTOMER SERVICE REPRESENTATIVES FOR A PIONEER TELECOM ACCOUNT - SALES

Teleperformance

Ayala Business Park, Cebu City, Cebu

Accepting applications until October 15, 2011, Saturday

URGENT HIRING!!! CUSTOMER SERVICE REPRESENTATIVES FOR A PIONEER TELECOM ACCOUNT - SALES

Responsibilities:
- Handle inbound customer service support calls from established customer
- Cross sell value added services or products that are offered by the company
- Provide consistent, superior service to every customer by utilizing all available tools and resources

Requirements:
- At least 18 years old
- Should have completed at least 2 years of College
- Strong interpersonal and excellent communication skills
- Experience with MS Office products and web-based applications
- Ability to learn quickly in a changing environment
- Proficient in problem solving, decision making and multi-tasking in a fast paced environment
- A passion for customer service
- Call Center experience / background is a plus
- Applicants should be Filipino citizens or hold relevant residence status
- Special Perks upon hiring await Berlitz Passers.

HOW TO APPLY

Send your resume and application letter to the following address:

The Teleperformance Cebu Recruitment
3rd Floor of Insular Building, Ayala Business Park
Cebu City, Cebu
(This is situated right across Ayala Mall)

Monday Friday 9am-5pm

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CS Financial Account and CS Satellite Radio Account

Stream Global Services

Asia Town I.T. Park, Apas, Cebu City, Cebu

Accepting applications until October 07, 2011, Friday

We invite you to join us at the CEBU Recruitment OPEN HOUSE!
October 3 -7, 2011 | 9AM – 6PM
GF i2 Bldg., Asiatown IT Park, Lahug

Walk-in and apply during these dates and get a chance to win travel vouchers from Stream! Bring a friend and win a prize! Free food & drinks await all applicants.

Now hiring Customer Service Professionals for our following accounts:

1. CS Financial Account - Basic accounting background is a plus. Be hired & get weekends off! Fresh graduates or entry level applicants are welcome to apply.
2. CS Satellite Radio Account – Sales experience from any industry is a plus. Be hired and earn incentives on top of your basic pay! Fresh graduates or entry level applicants are welcome to apply.

Responsibilities:
As a customer service professional, you'll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you'll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service professional, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

Requirements:
• Must have finished at least two (2) years in college or possess a vocational/short course certificate.
• Excellent English communication skills.
• Good problem solving and decision making skills.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Full-Time positions available.

"Do you want to improve your communication & technical skills? Stream Global Services can provide supplemental Language training and Technical pre-employment training!"

HOW TO APPLY

With the Applicant Referral Program, you get the chance to refer your friends and relatives to Stream. You’ll also be getting P3000 worth of gift certificates for EACHreferral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

• Fill up an ARP Form in the site where you will apply.
• Submit your referrals over the phone by calling our Recruiting Hotline at (032) 411-9030

Walk-in and experience faster application process!

CEBU G/F i2 Building, Asiatown IT Park, Lahug Cebu City

For more information you may call (032) 411-9030 or visit our career website,http://careers.stream.com.

Be the first to know about Stream's recruitment updates & events online!
Stream Official Facebook Fan Page: http://facebook.com/stream.careers
Stream Official Twitter Account: http://twitter.com/stream_careers

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